Privacy Policy for TeleNest

Effective Date: 16 March, 2025

Introduction

Welcome to TeleNest ("we," "our," or "us"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our application of Telecom Service and SIM-related services in Bangladesh. By using our app, you agree to the collection and use of your information in accordance with this policy.

Information We Collect

1. Personal Information

We collect personal information such as:

• Full Name

• Mobile Number

• National Identification (NID) Number

• Email Address

• Date of Birth

• Blood Group

• Gender

• Transaction Details

If you apply for an Agent account or a Retailer account, additional KYC details are required.

2. Financial Information

We collect financial information such as:

• Mobile banking account details (e.g., bKash, Nagad, Rocket)

• Bank account numbers (Any Bank in Bangladesh)

• Payment details

3. Device Information

We collect device-related information, such as:

• IP address

• Technical data related to app usage

4. Location Information

We collect location data to verify your identity and trust.

5. Usage Data

We collect data on how you interact with the app, including:

• Crash logs

• Performance data

• Feedback

How We Use Your Information

We use the information we collect for the following purposes:

1. To provide services such as topping up balance, purchasing SIM offers with balance, including recharge, internet, and minutes.

2. To communicate with you about transactions, customer support, and service updates.

3. To improve the app’s functionality and user experience, including analyzing usage patterns.

4. For marketing purposes (with your consent), including sending promotional offers and updates on new services.

5. To comply with legal and regulatory requirements in Bangladesh.

Sharing Your Information

We do not sell your personal information. We may share your information with:

1. Government authorities, to comply with applicable laws, regulations, or government requests.

Data Retention

We retain your personal and financial data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. You can request the deletion of your account and associated data at any time by contacting us.

Security

We implement industry-standard security measures to protect your information, including secured transactions and secured storage of personal data. However, no method of electronic transmission or storage is 100% secure. Any third-party payment processors (such as banks and mobile banking services) comply with financial regulations and have their own data protection policies.

Your Rights

You have the right to:

1. Access, update, or delete your personal information at any time.

2. Lodge a complaint with the relevant authority if your rights are violated.

Children’s Privacy

Our services are not intended for users under the age of 13. We do not knowingly collect personal information from minors.

Changes to This Privacy Policy

We update this Privacy Policy from time to time. If we make significant changes, we will notify you through the app or by email. Continued use of the app signifies your acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy, contact us at:

• Email:support@mytelbd.com

• Phone: +880-9638312313

• Website:https://mytelbd.com